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Is it contradiction in your efforts to grow the company? Is it difficult to get growth when your existing customers leave? What is it that makes existing customers leaving and what can you do about it?
Losing customers can be seen as a natural part of a functioning market. The fact that customers are able to switch suppliers is at the same time that which allows companies to grow. But it's always tough when a customer chooses to switch supplier, especially if it had been possible to avoid.