Users can choose whether they will be notified of changes by marking that they want to subscribe to the case in question. In the event of a change, new comment or new attachment, a notification will automatically be sent via email together with a link that allows the user to quickly open the case. The user can then easily and safely take part of the change and possibly continue the interaction with an answer, attach files or change any of the fields in the case.
With case management in Bizzjoiner, the customer, and all its users, have the easy opportunity to stay up-to-date on cases when it suits them. By leaving to the users themselves to decide if they should receive a notification or not, you do not have to constantly make a trade-off about spamming them with status mail or risking that they perceive you as being bad at feedback.
Similar questions
We want to let customers create cases themselves, is that possible?
Can we customize what kinds of cases the customer can use?